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DELIVERY

Delivery of goods
Shipping Company: Österreichische Post AG

Delivery of tickets, Annual Ticket vouchers or Bundesmuseen Cards

  1. Österreichische Post AG (Annual Ticket vouchers and Bundesmuseen Cards only)

  2. print@home (free of charge, tickets and Annual Ticket vouchers)
    Delivery as pdf via e-mail immediately after purchase. Annual Ticket vouchers have to be printed and submitted upon redemption

  3. mobile tickets (free of charge, tickets only)
    Delivery via e-mail immediately after purchase, available as pdf file or downloadable on smartphones or tablets via link. To gain access, the barcode on the mobile device has to be shown at the admission control. Tickets can be retransmitted to friends using a Keyper Account.

Please note, that the consumer bears the direct cost of returning the goods if he withdraws from the contract.

Shipping costs

In case of delivery by the Österreichische Post AG, postage and packing costs are calculated according to weight, volume and destination of the order. Extra packaging fees will be charged for fragile and oversize goods. The actual shipping costs will be displayed in the shopping cart before payment.

Shipping insurance

Goods are covered to the following insurable value:
Home: Letters up to € 75.-; Parcels up to € 510.-
Abroad: Letters up to € 50.-: Parcels up to € 510.-

DELIVERY TIMES

The order is processed by us within 5 business days. If an item is not available, you will be informed immediately via e-mail. The delivery period in Europe is about 5 – 7 business days according to the postal route; delivery overseas takes about 10 – 15 business days. Delays can occur in individual cases.

Please note that these delivery estimates do not include time needed for customs clearance in your country and that recipients are responsible for any applicable duties or taxes.

Once your order has been dispatched, we will send you a confirmation e-mail along with your unique tracking number. (not available for letters, annual ticket vouchers and Bundesmuseen Cards)

Shipment rates in €

Letter from 0,00kg from 0,02kg from 0,05kg
Home 1.50 1.70 3.00
EU 1.50 2.00 6.90
World 2.00 3.00 10.50
Parcel from 0,00kg from 1kg from 2kg from 4kg from 10kg from 20kg
Home 5.70 5.70 6.80 9.50 14.50 16.50
EU 14.70 14.70 16.40 20.40 30.40 40.50
World 21.00 21.00 30.00 52.00 93.00 135.00

Fee for special packaging (e.g. oversized or fragile goods): 2.00 – 20.00

Date May 2021. Subject to alteration.